Privacy Policy

Last updated: November 20, 2025

JD Transcription is committed to protecting your privacy. This policy explains how we handle the personal and confidential information you provide during the course of using our services.

1. Information We Collect

We collect information necessary to process your transcription orders and manage your account, which may include:

Personal Identification Data: Name, email address, phone number, and billing address.
Order Data: Details of the service requested, payment records, and the content of your uploaded audio/video files (Source Material).
Technical Data: IP address, browser type, and time spent on our website for analytics purposes.

2. How We Use Your Information

The information we collect is used primarily for the following purposes:

To fulfill your order and deliver the completed transcription files.
To communicate with you regarding your order status, payment, and revisions.
To improve the quality of our transcription services and website experience.
For billing and audit purposes.

3. Source Material Confidentiality

The Source Material (audio/video files) you provide is treated with the highest degree of confidentiality.

It is only accessed by the personnel (transcribers, editors, and quality control staff) directly involved in processing your order.
All personnel are bound by strict Confidentiality Agreements (NDAs).
Source Material is securely deleted from our servers 30 days after the order is completed and paid, unless you request a longer retention period in writing.

4. Sharing of Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

5. Your Acceptance of These Terms

By using this Site or submitting an order, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site.

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